Responsible Gaming at hzy – Play Safe, Stay Within Limits
Hzy believes that gaming should be a source of enjoyment, not stress or problems. We are committed to ensuring that every player in Bangladesh has a safe and balanced experience. Before betting or playing games on our platform, it is essential to be aware of your own capacity and limits. Excessive gaming can have a negative impact on personal life, family relationships, and financial well-being. On this page, we explain in plain language how you can manage your own gaming habits and seek help when needed.
How do you know when your gaming habits are getting out of control?
Problematic gaming usually starts gradually and can be difficult to recognize at first. There are some warning signs that, if noticed, allow you to take timely action. If any of the following apply to you, consider them carefully:
- Repeatedly spending more than your set budget.
- Feeling the urge to place more bets to recover lost BDT.
- Feeling restless or irritable when asked to stop gaming.
- Trying to hide your gaming from family or friends.
- Spending excessive time gaming while neglecting work, studies, or daily responsibilities.
- Feeling down, anxious, or lonely when not gaming.
If one or more of these signs apply to you, take a break immediately and use the tools described below.
What steps can you take to keep yourself protected?
The hzy platform offers several self-regulation features that you can use at any time. Ensuring a responsible experience for every player is our primary goal.
- Set Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis to prevent overspending.
- Session Time Limit: Set a time limit for how long you play in one session and take a break when the limit is reached.
- Reality Check: After a set period, the platform can automatically remind you of your time played and amount spent.
- Temporary Break (Cooling-Off): Use the temporary break feature to pause your account access for a few days.
- Self-Exclusion: If you want to stay away from gaming for an extended period, request a complete suspension of your account for a specified duration.
Contact our support team to activate these features. Your request will be processed promptly and with complete confidentiality.
Our Protection Tools at a Glance
Deposit Limit
Set a maximum daily or monthly deposit limit and stay within your own budget. This is the most effective way to maintain financial safety.
Session Time Limit
Set a duration for each gaming session. Once the time is up, you will automatically receive a notification and have the opportunity to take a break.
Temporary Break
Take a temporary break ranging from 24 hours to several weeks. During the break, access to your account will be completely suspended.
Self-Exclusion
If you want to stay away from gaming for a longer period, you can request to deactivate your account for 6 months, 1 year, or permanently.
Tips for building healthy gaming habits
To enjoy gaming as a recreational activity, it's important to follow a few simple rules. Before each session, set a clear budget for yourself and commit firmly to not exceeding it. Remember, gaming is a form of entertainment, not a source of income. Chasing losses by placing more bets is never a wise decision. Prioritize spending time with family and friends, exercising, and pursuing other hobbies — keep gaming as just a small part of your life. If you're feeling stressed or low, avoid gaming in those moments, as making decisions in an emotional state often leads to harm.
Minor Protection
Hzy strictly prohibits participation by anyone under the age of 18. Age is verified at registration, and identification may be requested in suspicious cases. If there are minors in your household, use password protection on your device and keep your login credentials secure. The use of parental control software is recommended to keep children away from online gaming.
Need help? We're here for you.
If you have any concerns about gaming or want to set protection limits on your account, contact us. You can also find useful information on our FAQ page.