Hzy Privacy Policy – How We Keep Your Personal Information Safe

What information do we collect?

When you register on the hzy platform, your name, mobile number, email address, and date of birth are collected. National ID or passport information may be requested for identity verification purposes. For financial transactions, mobile banking numbers and payment method details are collected. Your device type, IP address, browser information, and session data may be automatically recorded while you use the platform. We use cookies to remember your preferences and activity, which helps make your platform experience smoother. Any information provided when contacting our customer support team is also stored in our records.

How is your information used?

The information collected is primarily used to manage your account, verify your identity, and ensure secure transactions. Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. Usage patterns are analyzed to improve platform services and add new games or betting options. Contact information may be used to send you relevant offers or notifications based on your preferences, though you can opt out at any time. Data is also analyzed to prevent fraud and ensure platform security. Information may be provided to fulfill legal obligations or in response to requests from regulatory authorities.

Is your data shared with third parties?

Hzy never sells or rents your personal information. Necessary information may be shared with trusted mobile banking partners for payment processing, but they operate under defined agreements. Information may be disclosed to regulatory authorities for identity verification or anti-money laundering compliance. Data may also be disclosed in response to a court order or a lawful request from law enforcement agencies. Third-party technology providers engaged to operate technical services work under strict confidentiality agreements. Outside of these exceptions, your information is kept completely private.

How long is data retained?

All data is retained for as long as your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal or regulatory requirements. Financial transaction records are kept for the duration required under applicable laws in Bangladesh. If any dispute or legal proceeding is ongoing, the relevant data will be retained until it is resolved. Once the designated retention period expires, data is securely deleted or anonymized.

What are your rights?

As a user in Bangladesh, you may request to view the information we hold about you and ask for corrections where necessary. You may also request that your data be deleted, though some information may need to be retained due to legal obligations. You also have the option to opt out of marketing communications. Any privacy-related complaints or requests sent to our support team will be responded to within the designated timeframe. hzy is always committed to protecting your data and we are ready to address any concerns you may have.

Cookies & Tracking Technologies

The hzy platform uses cookies and similar tracking technologies to enhance the user experience. These cookies remember your login status, save your language preferences, and improve platform performance. Analytical cookies help us understand user behavior, which is used to improve the quality of our services. You can control or reject cookies through your browser settings, though this may limit some platform functionality. We never use third-party advertising cookies.

Changes to the Privacy Policy

Hzy reserves the right to update this privacy policy at any time. For significant changes, a notice will be posted on the platform and the date of the update will be noted at the top of this page. Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page on a regular basis.